MegaBet Casino - Играчът няма достъп до акаунт в Megabet.

I am having issues with my account being locked, and there is a substantial amount of money on the platform. I am unable to access it and have not received any response from Megabet.

Estou com a minha conta bloqueada e um valor alto na plataforma, não consigo acessar e nem tenho retorno da Megabet.

Hello ingridalmeida2905,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MegaBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account blocked? Do you have any remaining balance there? When was the last time you spoke to the casino and what was it about? What did they respond regarding your blocked account?

Looking forward to your answer.

Regards,

Nick

Dear ingridalmeida2905,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.