MCW Casino - Играчът съобщава за предполагаема манипулация и нелицензирана операция.

. MCW Complaint (English)

Title: Suspected Result Manipulation, No Proper License, Auto-Loss Mode

Complaint:

> I believe MCW is operating without a legitimate gaming license. After depositing money, the results start to change unnaturally — especially in Sic Bo and similar games. The platform seems to switch to an "Auto-Loss Mode" where it's impossible to win.

Moreover, I noticed that multiple betting sites, including MCW, show identical game results at the exact same time, which strongly suggests central control or manipulation.

The site claims to be licensed by Anjouan eGaming, but there is no verifiable license info or responsible gambling policy. This is extremely concerning and misleading.

I urge Casino.Guru to investigate this platform. I can provide screenshots or videos if needed.

Country:Bangladesh

Dear mahmudhasanmunna75,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MCW Casino.

Please note that you can check the license status of any online casino we have in our database on the review page here:

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain in more detail what you mean by 'auto-loss mode'?
• Could you please share any evidence of game manipulation you witnessed?
• Could you please explain what the disputed amount of 10000€ represents in your situation?
• Has the casino responded to your concerns and refund request? What response have you received?
• Send emails or chat transcripts relevant to the case to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Tomas,

Thank you for your response.

I would like to present my full experience and complaint regarding MCW Casino. I have been playing casino games for a long time, and I have deep experience particularly in Sic Bo. Based on my long-term observations, I strongly believe MCW Casino deliberately manipulates game results — especially targeting regular players who bet consistently.

Here is a breakdown of my experience:

1. Intentional Losing Patterns:

Whenever I start playing, the first 2–4 rounds usually give small wins with low bets. But as soon as I increase the bet amount — especially on "Big" — I start losing consistently for 8–10 rounds in a row.

For example, if I keep betting on "Big," the result repeatedly shows "Small" or "Triple," and vice versa. This happens repeatedly and only when the bet amount is large, which clearly seems scripted and unnatural.

2. Delayed Results in High Bets:

When I place high bets, the result takes longer than usual to appear — significantly more than in normal rounds.

This delay is suspicious and strongly suggests they manipulate results based on the amount wagered.

3. Bet Rejections During Winning Chances:

Several times, when I try to place a winning bet, it gets rejected with an error message like "network issue," even though my internet is stable.

This rejection only happens when the bet is likely to win, which seems very intentional.

4. Over 200,000 BDT Lost:

I have lost more than 200,000 Bangladeshi Taka (BDT) on this platform, most of which was lost through their casino games.

I have only withdrawn small amounts through sports betting, not from the casino.

5. False License Claims:

I contacted Gaming Curacao directly to verify MCW’s license, and they clearly confirmed that MCW is not licensed under them.

This proves that MCW is falsely claiming to be licensed and is misleading users.

6. No Access to Full History:

MCW’s site does not allow viewing betting or deposit history beyond 7 days. This limitation prevents users like me from providing complete proof of losses and suspicious activity.

It seems like a deliberate way to hide evidence.

7. Misleading Withdrawals:

Although my account shows a few small withdrawals, those were earned from sports markets, not the casino.

I have lost nearly everything in the casino section.

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My Request:

I am claiming 150,000 BDT, which is far less than my actual losses.

Due to clearly scripted results, false licensing, and targeted manipulation, I strongly believe this is a fair and justified claim.

I have attached below:

The official email from Gaming Curacao

Screenshots of recent betting and deposit history

Evidence of rejected bets and suspicious delays in result timing

I am a player from Bangladesh, and all my bets were made in BDT (Bangladeshi Taka).

I hope Casino Guru will take this matter seriously. MCW Casino’s practices are clearly unfair and fraudulent.

Thank you for your support.

Sincerely,

mahmudhasanmunna75

Supporting Evidence:

I have attached screenshots as proof of my betting history, deposit transactions, and official communication with the licensing authority. These clearly demonstrate the issues I faced with MCW Casino. Please review the images carefully for better understanding.

Link to screenshots

I went over the evidence you provided, however, I fail to see how it supports your assertion.

I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.

Best regards,

Tomas

Dear mahmudhasanmunna75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru