Magic88 Casino - Играчът среща трудности при тегленето на средства.

When I tried to make a withdrawal at this casino, I was told that I need to bind my withdrawal address and that I need to send 0.0888 TRX to a specific address.

However, TRX can only be transferred from 1 TRX, so the binding cannot be done.

Support started telling me it is not possible with the wallet I am using.

Of course, I received no such warning before depositing.

It is insane to make me make an additional deposit to withdraw money in the first place.

Please call your support people here and give them a sermon.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magic88 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you attempted to arrange with the casino to send an amount above 1 TRX to confirm your address?
• Is your wallet non-custodial?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The casino says it can authenticate the withdrawal address by sending TRX to this address.

However, activation is impossible because the minimum amount of the virtual currency wallet used is 1 TRX and the withdrawal is made from a different address.

The way they make you make an additional deposit to withdraw money in the first place is insane.

Thanks for your reply.

• Have you already made a TRX deposit in the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please explain what in particular is your concern and how you believe we might assist you?

I made a deposit to this casino using USDT (TRC20).

No bonuses were involved.

I cannot verify the withdrawal because I was presented with a method that was not possible with the wallet I was using in the first place.

Call the casino representative and instruct him or her on the proper KYC procedures.

Thanks for your reply

After internal discussion, what appears to be the reason for a deposit is the information found in this article:

https://support.ledger.com/article/6516823445533-zd#:~:text=These%20notifications%20are%20due%20to,be%20visible%20in%20Ledger%20Live.

For newly created accounts on the Tron network, you must send at least 0.1 TRX to your Ledger Tron receive address to activate the account before you can see your USDT or any other TRC10/TRC20 tokens deposited.

The minimum required amount for the account to be activated is 0.1 TRX. Learn more.

In order to use TRX, you need to send TRX to your address in order to activate it.

Please let me know whether this might be a valid solution to your issue.

Looking forward to your reply

That is not possible.

First, the minimum transfer amount for TRX is 1 TRX.

Also, due to the wallet system, even if you request a transfer, it will be sent from a different address.

Thanks for your reply.

• When was the last time you were in contact with the casino support?
• Have you learned something new regarding the need to make a deposit?
• Could you please share your deposit history in the casino if available?

Share the information here or submit it to my email at [email protected]

cant

Call the casino staff here and they will explain it to you.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear andandjonnyx,

My name is Kubo, and I’ll be handling your complaint moving forward.

As part of our standard procedure, I would normally invite a representative from Magic88 Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

Since this is the first complaint we’ve received involving Magic88 Casino and there is no prior history of their cooperation in resolving similar cases, it is difficult to anticipate their level of engagement. The casino is marked as a "zombie" in our system, meaning we have previously been unable to connect with their representatives or customer support.

That said, I have already reached out to their team through an alternative channel, providing the details of your case and inviting them to join our platform as a representative. I will keep you updated here as soon as I receive any further information.

Thank you for your understanding and patience.

Best regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

@csmgclily

The casino representative appears to be available for communication via Telegram.

Please contact this ID.

Dear andandjonnyx,

I contacted the casino representative via Telegram two weeks ago. Unfortunately, aside from their initial greeting ("Hello. How can I help you?"), they have not responded to any of my follow-up questions. My messages remain seen but unanswered.

This strongly suggests that the casino is not interested in cooperating with us or providing any details regarding your case. For this reason, I have no choice but to close the complaint as unresolved. If you wish to pursue the matter further, I recommend contacting the casino’s regulator directly.

I fully understand this is not the resolution you were hoping for. However, please note that unresolved complaints negatively impact the casino’s rating, which can, in turn, encourage them to reconsider their approach. Should the casino decide to engage with us in the future, we will reopen your complaint immediately and notify you by email.

To avoid similar situations, I recommend choosing casinos based on their reviews and ratings, as this can give you a clearer picture of their reliability.

I’m sorry we couldn’t be of more help on this occasion.

Best Regards,

Kubo