Lucky Meister Casino - Тегленето на играча се забавя.

I need your help. I've been waiting for my payment since August 26th. Support keeps repeating itself. They forward it, they forward it again, and in the end, nothing happens. Can you help me? I've been waiting for more than 7 business days now. I can't take it anymore. Can you help me?

Thanks

Ich brauche ihr Hilfe ich warte seit 26 August auf meine auszhalung der support wiederholt sich. Sie Leiten es weiter sie leiten es weiter am Ende passiert nichts. Könnt ihr mir helfen ic warte nun seit mehr als 7 Werktage darauf ich mag nicht mehr könnt ihr mir helfen

danke

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for KYC?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you very much for the quick reply.

Have you ever successfully made a withdrawal from this casino? No

Have you completed the full KYC verification process or at least provided the casino with identity documents for verification?

KYC verification submitted? Yes. The withdrawal has already been approved, but it's been pending for seven days.

Which games did you play to accumulate the winnings you now wish to withdraw? Blackjack

Did you achieve these winnings with or without a bonus? No

I hope this helps. The withdrawal was approved by the casino, but I still haven't received it.

Vielen danke für die rasche Antwort.

Haben Sie schon einmal erfolgreich Auszahlungen von diesem Casino vorgenommen? Nein

Haben Sie die vollständige KYC-Verifizierung durchlaufen oder zumindest dem Casino Identitätsdokumente zur

KYC-Prüfung vorgelegt? Jap. also die auszhalung wurde auch bereits Gehnemigt aber es stet seit sieben Tagen in bearbeiteung

Welche Spiele haben Sie gespielt, um die Gewinne anzuhäufen, die Sie nun abheben möchten? Blackjack

Haben Sie diese Gewinne mit oder ohne Bonus erzielt? Nein

Ich hoffe das hilft weiter. Die auszhalung wurde auch genehmigt vom Casino aber ich erhalte sie trotzdem nicht

Please bear in mind that it is quite common for withdrawals to take several days or even a few weeks to be fully processed. This means that it may take some time for the funds to reach your account. Delays can be caused by gameplay verification, issues with payment providers, or a high volume of withdrawal requests.

For this reason, we advise players to remain patient, cooperate fully with the casino, and wait at least 14 days after submitting their withdrawal requests before filing a complaint. Since this period has already passed, could you please clarify whether you have received your winnings from the casino in the meantime?

If there has been any communication between you and the casino's customer support regarding the delay in processing your withdrawal, please forward it to me at [email protected].

Thank you for your patience and cooperation.

Dear Vss222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru