KingSpin Casino - Играчът вярва, че изтеглянето се бави.

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Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ferikebrigii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ferikebrigii,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Karla, thank you for following up. I still have not received my withdrawal of 800,000 HUF. The withdrawal is still pending / delayed. I would appreciate your help in continuing the investigation. Thank you.

Dear Ferikebrigii, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

​Hi Karla,

​Just a quick update: I have successfully sent all the screenshots and the communication history to your email address ([email protected]). Please check your inbox. Thank you!

Dear Ferikebrigii,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Karla and Samuel,

​Thank you very much for your help and for taking on my case. I really appreciate your support. I will wait for Samuel's updates.

​Kind regards

Dear Ferikebrigii,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from KingSpin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear KingSpin Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Samuel,

​Thank you for your help. Yes, there is a major update. Yesterday, I received two emails from KingSpin Customer Support (from an agent named Richard).

​They officially confirmed to me in writing that my account is fine and my funds are completely safe, but they claim they are facing a "technical issue" that is delaying my withdrawal. However, this so-called technical issue has been going on for 3 weeks now.

​I am attaching the screenshots of their emails here so you can see their exact responses.

​Thank you,

Ferencne

​"Hi Samuel,

​I have just received the attached email from the casino. This was their response to the official complaint I filed with them directly, and they consider the matter closed with this email.

​As you can see, they are just making excuses about 'technical issues' and a 'high volume of requests,' and they admitted that the delay is entirely on their end.

​Please add this to my complaint as evidence. Thank you for your help!"

​Dear Samuel,

​I would like to state in advance that I do not accept any further extensions or delays for this casino. I have been treated like a fool for over a month now. They keep hiding behind the same "technical issue" excuse without providing any proof, while they have already officially admitted to me in an email that my winnings are fully legitimate.

​If they do not pay out my money within the remaining timeframe, please close the complaint as unresolved and penalize them. I will not tolerate any more time-wasting.

​Thank you for your help.

Dear Samuel,

​I contacted the casino support again this morning, and they came up with a complete lie, claiming that my withdrawal is delayed because I have canceled it multiple times, restarting the 3-day processing window.

​I am attaching the evidence to prove this is a lie. As you can see in my transaction history screenshot, my 800,000 HUF withdrawal request was made on June 15, 2026, and I have NOT touched or canceled it since then. It has been stuck in 'pending' status for a full month now."

Dear Samuel,

​The casino support has finally admitted their mistake. I received an email from them (attached) where they officially acknowledge that my withdrawal has been stuck in 'pending' since June 15, 2026 (although the agent accidentally typed 'July' in the text, my history clearly shows June). They apologized for the delay.

​Please use this email as proof of the casino's failure to process my payment for an entire month. I expect them to release my 800,000 HUF immediately now that their excuses have been debunked."

Hello Ferikebrigii,

thank you for providing all the additional information and the supporting evidence. I appreciate the time you've taken to keep me informed.

I have also been trying to contact the casino through additional communication channels, and I hope they will join this complaint soon so we can obtain a proper explanation and move the case forward.

For the time being, I kindly ask for a little more patience. Situations involving technical issues or a high volume of withdrawal requests are unfortunately something I encounter quite regularly in my work. That said, I will continue to follow up with the casino, and if they fail to cooperate, I will inform you about the next available steps.

Thank you for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello FerikeBrigii,

The delay was due to technical issues, which have now been resolved. The funds were processed from our side earlier yesterday and should reach your bank account within 1–5 business days, depending on your payment provider and bank's processing times.

Hello everyone,

thank you both for the updates.

Dear KingSpin Casino,

thank you for joining the complaint and for providing the update regarding the withdrawal status. I appreciate your cooperation.

Dear Ferikebrigii,

According to the casino, the withdrawal has now been processed from their side and should reach your bank account within 1–5 business days, depending on your payment provider and bank processing times.

Please let us know once the funds are successfully received.

Thank you both for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ferikebrigii,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel