HugoBets Casino - Тегленето на играча е забавено.

Hello, since June 22, 2027 I have been trying several times to withdraw my payment of 400 euros.

But it has now been cancelled for the third time in a row. The reason each time was technical problems.

Email support is not responding to any replies and live chat is not responding to my problem.

Daily contact is futile.

This is not my first withdrawal and I am fully verified.

Hallo, seit dem 22.6.27 versuche ich mehrmals meine Auszahlung von 400 Euro auszahlen zu lassen.

aber es wurde jetzt zum 3. mal in Folge storniert. Der Grund war jedes Mal aus technischen Problemen.

Der Email Support reagiert auf keine Antwort und der Live Chat reagiert nicht auf mein Problem.

Täglicher Kontakt ist vergeblich.

Es ist nicht meine erste Auszahlung und ich bin vollständig verifiziert.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with or without an active bonus?
• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good day,

It was a win from a 150% wager-free bonus.

This has allowed me to request a payout at any time.

The maximum payout from this bonus was 10 times the bonus amount.

I achieved this with the 400 euros.

My last successful payout was in my account within 48 hours.

The last successful method was the Instant Bank Transfer method.

I selected this option twice for this prize, but it was cancelled twice due to a technical problem.

I chose MasterCard as the payout method because it was also my last deposit method.

But this too was cancelled after days of waiting due to a technical problem.

Regards

Guten Tag,

es hat sich um einen Gewinn aus einem 150% Umsatzfreien Bonus gehandelt.

Dies hat mir ermöglicht jederzeit eine Auszahlung zu beantragen.

Die Maximale Auszahlung von diesem Bonus war das 10x fache des Bonus.

Dies habe ich mit den 400 Euro erreicht.

Meine Letzte erfolgreiche Auszahlung war innerhalb von 48 Stunden auf meinem Konto.

Die letzte erfolgreiche Methode war die Instant Bank Transfer Methode.

Diese habe ich auch bei diesem Gewinn 2x ausgewählt, aber sie wurde 2x wegen eines Technischen Problems storniert.

ich habe deswegen die Auszahlungs Methode Master Card gewählt, da dies auch meine letzte Einzahlungs Methdode war.

Aber auch dies wurde nach Tage langen Wartezeiten wieder wegen eines technischen Problems storniert.

Lg

It's now been cancelled for the fourth time in a row. The reason, once again, is a technical problem. I've been hearing this every time for the past two weeks with these four cancellations.

es wurde jetzt zum 4. mal in Folge storniert. Grund ist wieder einmal ein technisches Problem. Das höre ich seit über 2 Wochen jedes Mal bei den 4 Stornierungen.

payout

2026-07-08 03:29:36

-400EUR

FAILED

transaction_id 766473

It's been cancelled again.

Auszahlung

2026-07-08 03:29:36

-400EUR

FEHLGESCHLAGEN

transaction_id 766473

es wurde schon wieder storniert .

Hello BoscaFvN,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of HugoBets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from HugoBets Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.