Golazzo Casino - Играчът среща проблеми с валутата за теглене.

Hello, I'm experiencing payment problems at this casino. My money is in Chilean pesos (CLP), but when I try to withdraw, it's set to USD, so I can't withdraw any money. Support hasn't provided a solution in a week. There seems to be a bug in the casino's interface because deposits show CLP, but withdrawals are in dollars.

I'll attach a screenshot of the error; I want my money back soon and they've only put obstacles in my way.

Hola, estoy experimentando problemas con el pago en este casino ya que mi dinero esta en la divisa CLP y ahora al intentar retirar esta configurado en usd, por tanto no me deja retirar dinero y el soporte no me ha dado solución en 1 semana. Hay un error en la interfaz del casino porque al depositar si muestra en CLP y al retirar esta en dolares.

Adjuntare una captura del error, quiero mi dinero pronto y solo me han puesto trabas.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golazzo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Does the casino offer any alternative payment methods you might use?
• Did the casino admit the mistake and work on allowing you to withdraw?
• Have you suggested that the casino perform a manual payout of your winnings?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Nicozmr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru