Godz Casino - Играчът иска възстановяване на сумата, след като акаунтът е бил затворен.

Hello,

Despite repeated requests over several weeks, and now also with reference to my gambling addiction, my account has finally been blocked.

Since the last emails about the account being blocked, I have deposited 4800 euros.

There are no time limits after 60 minutes; you can deposit an unlimited amount, and self-exclusion is not possible. Because of this, I deposited more and more money. Furthermore, this arrangement is not subject to German law, and I've seen that it's not legal in Germany either.

For this reason, I would like the 4750 euros back.

Hallo,

trotz mehrfacher Aufforderung seit Wochen und nun auch mit Hinweis auf meine spielsucht wurde mein Konto endlich gesperrt

ich habe seit den letzten emails zum sperren 4800 Euro eingezahlt.

es gibt keine Sperren nach 60 min man kann unendlich einzahlen und auch kein Selbstausschluss ist möglich. Dadurch habe ich immer mehr und mehr Geld eingezahlt. Zudem ist diese Regelung nicht mit deutschem Recht verbunden und ich habe gesehen dass es in Deutschland auch nicht erlaubt ist.

aus diesem Grund möchte ich die 4750 Euro zurück haben

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Godz Casino. According to available information, the casino isn't licensed. Please note that online casinos that are unlicensed or licensed offshore won't participate in the mandatory deposit limits mandated by the German license.

Please allow me to ask you a few questions so we can better determine how to assist you.

• When exactly was your account blocked?
• When was the last time the casino allowed you to deposit?
• When was the first time you informed the casino of your gambling issues?
• Did the casino acknowledge the request you included in your complaint submission? Would you be able to send any relevant responses from the casino regarding the refund, your player protection, or blocking of your account? Send the responses with timestamps to my email at [email protected]

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Email sent

Hallo Tomas,

Mail wurde versendet

Thanks for your reply.

According to the timeline you provided, you informed the casino of your gambling problems on 19/7/2026, which the casino acknowledged the same day, and the casino closed your account on 19/7/ or 21/7/2026, which we would consider an acceptable outcome in both cases. As explained in your previous complaint submissions, we are unable to pursue refunds due to the casino missing a particular license. From our perspective, every online casino should offer a self-exclusion mechanism to players suffering from gambling addiction.

Please let me know if there is any other information I haven't considered.

Looking forward to your reply.

Hello,

Thanks for the reply. That's correct, but the casino doesn't operate under German law with the €1000 monthly limit and no self-exclusion after 60 minutes of play, etc.

For this reason, players can quickly lose money and end up paying large sums, like €5,000 in my case. The casino should either comply with German law or issue refunds, especially if it accepts German players.

Hallo,

danke für die Antwort. Das ist korrekt aber das Casino handelt nicht nach deutschem Recht mit der 1000 Euro Grenze pro Monat und keine Sperre nach 60 min spielen usw.

aus diesem Grund ist man als Spieler schnell verfallen und hat somit hohe Beträge wie bei mir mit 5000 Euro gezahlt. Da sollte das Casino auf deutsches Recht handeln oder erstatten wenn es schon deutsche Spieler annimmt

Thanks for sharing your point of view.

We don't consider online casinos to offer deposit limits. We believe the casino should offer a mechanism for self-exclusion due to gambling addiction for players who need it. Since we can't pursue refunds for the lack of deposit limits and you confirmed your player account was closed, the complaint can't proceed further and will be closed.

Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible. Make sure to take advantage of the resources found in our responsible gambling guide.

Please remember that you are welcome to contact us again if you run into any problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.