GG.BET Casino - Проверката на акаунта на играча се забавя.

sending documents for the fourth time. this some paranoia sent all the card photos like something that was not linked and then the statements that came from. all data was correct. followed by another photo of the cards that were sent again. when it is possible that I have a virtual card for the revolution, which was sent to the bank and any confirmation. What if all the accounts are in my name and the data is ok, it's some kind of paranoia

Hello ramuckikarol1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

however, it is clear that it was done simply to anger someone, by discarding once from the card that was discarded yesterday, which could have been sent, that I did not cover it up every few times, by sending it to the photo itself, this is not done, that it was a timed game, you are waiting for verification for 24 hours, but in fact, another photo was uploaded, and another photo, and another photo, and another photo.

Today, a photo of the card that was deleted was added again, it was deleted everything as it should be, but after the anger of throwing it away also today, already sent to the consultant several times, I asked the consultant why it was rejected again until it already started to get lost, and I said that it was the wrong card number, I asked how it is the ten itself that appeared on the topic mentioned

Dear ramuckikarol1,

Based on the messages from the casino, it appears that the photos of the cards you provided are incomplete, as some details remain hidden.

Would you be able to forward the screenshots you also submitted to the casino to [email protected] for further review?

Looking forward to your response.

Best regards,

Nick

Dear ramuckikarol1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.