FS Casino - Играчът се бори с повтарящи се откази за проверка.

Good morning dear team,

Sadly, for about two months now, I have been having issues with my verification. I have repeatedly received emails stating that I'm missing a document. I have uploaded this document several times, but it keeps getting rejected. I have deposited thousands of euros, but there doesn't seem to be anything happening with the withdrawal!!!

It would be great if someone could help me with this matter.

Thanks in advance.

Guten Morgen liebes Team,

leider habe ich seit etwa zwei Monaten das Problem mit meiner Verifizierung. Hierzu hatte ich immer wieder eine Email erhalten, dass ein Dokument fehlt. Dies wurde mehrfach hochgeladen, jedoch wurde es immer wieder abgelehnt. Habe tausende von Euro eingezahlt, jedoch passiert gerade mit der Auszahlung nichts!!!

Wäre super, wenn mir hierzu jemand helfen könnte.

Vielen Dank im vorab.

Hello chris2012,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

It was paid out by September, then I received an email attached

Hallo Nick,

Bis September wurde ausgezahlt, dann bekam ich beigefügte Mail

All points were accepted except point 2. I repeatedly contacted support because it was repeatedly rejected. Unfortunately, I never received a personal response. The email attached kept coming until the beginning of November.

Best regards

Es wurden alle Punkte akzeptiert, bis auf Punkt 2. Hatte immer wieder den Support kontaktiert, da es immer wieder abgelehnt wurde. Jedoch leider nie eine persönliche Antwort erhalten. Es kam lediglich immer wieder bis Anfang November beigefügte Mail.

besten Gruß

Good morning Nick,

Have you been able to find out anything about this?

Many thanks in advance.

Greetings, Christian

Schönen Guten Morgen Nick,

konnte hierzu schon etwas in Erfahrung gebracht werden?

Besten Dank im vorab.

Gruß, Christian

Thank you chris2012 for all the information provided. I will now forward your complaint to my colleague Natalia ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi chris2012,

I've reviewed your case and am sorry that you came across such a problem with the verification of your account. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear Vulkan.bet Casino, I'd like to ask you to join this conversation and share more information regarding the case. Can you please specify what were the exact reasons for rejecting the documents the player provided for verification?

I hope that you can assist in this matter. If you have any supporting evidence, please send it to my email address [email protected].

Looking forward to hearing from you!

Best regards,

Natalia

Now the verification has already been confirmed.

Thank you very much

Nun wurde die Verifizierung bereits bestätigt.

besten Dank

I'm glad to hear that, chris2012! What about the status of your withdrawal request? Is it still pending?

Would you like to keep this complaint opened until you receive your winnings from the casino?

Dear chris2012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved and the player managed to submit a withdrawal request after their account was verified, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.