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Hello everyone,

So I've been fully verified for almost 2 weeks now.

Now I'm having problems with the payout.

I've done everything they've asked of me. All withdrawals have been rejected so far.

The first withdrawal was rejected with the following reason: for technical reasons the maximum amount for a single withdrawal is 150. However there is no limit on the number of requests. I then paid out in 150 euro increments exactly as requested. 2nd rejection due to apparently incorrect bank details, which is incorrect. 3rd rejection; I was supposed to wager 5.05 euros again because if I withdraw 150 euros because of the 20% it's always 180 euros. I then wagered 5.05 and requested another withdrawal, but they said I should enter my bank address as the recipient's address, which was also rejected. Now I submitted it again and they said I have to wait up to 30 days. A constant back and forth. It started with the verification, which took over a week. They wanted pictures of me with my passport and my email address. Everything worked out, but now they're completely lying about the payout and constantly contradicting themselves.

I'm talking about Vulkanspiel3.com

Hallo zusammen,

also ich bin Vollständig Verifiziert knapp 2 Wochen schon.

Jetzt hab ich Probleme mit der Auszahlung.

Ich habe alle gemacht was die von mir Verlangt haben. Die Auszahlung en wurden alle abgelehnt bis jetzt.

Die erste Auszahlung Wurde abgelehnt mit Folgender Begründung: aus Technischen gründenbeträgt der Höchsbetrag für einen einzelnen Abhebungsbetrag 150. Es gibt jedoch kein limit für die Anzahl der Anträge. Ich habe dann genau wie sie es von Verlangt haben in 150 euro schritte ausbezahlt. 2 Ablehnung wegen anscheinend Falscher Bankverbindung was nicht stimmt. 3 Ablehnung ich sollte 5.05 euro nochmal Umsetzen weil wenn ich 150 euro ausbezahle wegen 20% sind es immer 180 Euro. Ich habe dann 5.05 umgesetzt und wieder eine Auszahlung veranlasst da hies es ich soll bei adresse des Empfängers die adresse meiner Bank hinterlegen was auch wider abgelehnt worden ist. Jetzt hab ich es wieder eingereicht und ihre Aussage war sie müssen jetzt bis zu 30 tage warten. Ein ständiges hin und her. Das hat schon mit der Verifizierung angefangen was über eine Woche geraucht hat. Die wollten bilder von mir mit meinem reisepass und meiner E-mail adresse haben. Hat alles geklappt aber jetzt spinnen die mit der Auszahlung komplett die Lügen udn wiedersprechen sich andauernd.

Ich rede von Vulkanspiel3.com

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

My problem is, I'm verified, and it says so in my account (I even received an email about it), but withdrawals keep getting rejected for strange reasons. Can't you just follow up?

Mein Problem ist ich bin ja Verifiziert und es steht auch so in meinem Account(habe auch eine e-mail bekommen dazu) und die Auszahlungen werden immer aus Komischen gründen abgelehnt. Können sie nicht mal nach haken?

Hello, is it normal that they pay me 150 euros every day and I always get the money at the same time.

Hallo, ist das Normal das sie mir gerade jeden Tag 150 Euro auszahlen und immer in der gleichen Uhrzeit bekomm ich das Geld.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I'm fine, thank you!

I get paid out my winnings in 150 euro increments. One payout every day. I'm glad it finally worked, but I just think it's a shame they didn't pay it out all at once. At least it worked.

Hallo, mir geht es gut danke!

Ich Bekomme mein Gewinn in 150 Euro Schritten ausbezahlt. Jeden Tag eine Auszahlung. Ich bin zwar froh das es endlich geklappt hat aber finde es nur schade das sie es nicht auf einmal ausbezahlt haben. Immerhin hat es aber geklappt.

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru