FatFruit Casino - Изтеглянето на печалбите е забавено.

I am submitting this complaint regarding a delayed/refusal withdrawal of [800$] at FatFruit Casino. Despite being a fully verified player with a history of successful transactions, I am now facing an indefinite delay.

​The Facts:

​Method Conflict: I deposited via Neteller, but my withdrawal request has been repeatedly rejected. Support claims "technical issues" with the provider but refuses to process a manual transfer.

​Banking Impossibility: The casino is pressuring me to withdraw via Bank Transfer or Credit Card. I have clearly explained that my banking institution does not allow these transactions, making Neteller (my original deposit method) the only viable option.

​Invalid Contact Channels: I attempted to escalate this to the management emails provided in their terms and conditions ([email protected] and [email protected]), but both addresses are invalid and bounced back as "Address not found."

​Stalling: I have complied with all verification requirements, yet the casino continues to offer generic excuses without a timeline for resolution.

​Resolution Requested:

I am requesting that FatFruit Casino manually process my withdrawal to my Neteller account immediately, as they have failed to provide a working alternative or a functional escalation path.

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Dear Ben1993,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ben1993,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla