Eurogold Game Casino - Средствата на играча се конфискуват.

They are currently illegally withholding €800 of my legitimate funds. Your attempt to seize my balance based on unsubstantiated and arbitrary claims is a direct violation of consumer protection laws.

V súčasnosti nezákonne zadržiavaju 800 € z mojich legitímnych finančných prostriedkov. Váš pokus o zabavenie môjho zostatku na základe nepreukázaných a svojvoľných tvrdení je priamym porušením zákonov na ochranu spotrebiteľa.

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Hello

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have access to your account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello. I don't have access to my account. I won without a bonus and it was a slot machine. Support immediately wrote that I broke the rules and that I created a duplicate account, but besides that, I just accidentally clicked on the second email when logging in via Google, I didn't understand any benefits or bonuses. This is the only thing it could be.

Ahoj. K svojmu účtu nemam pristup. Vyhru som ziskal bez bonusu a islo o hracie automaty. Suport slfurt odpise ze som porusil pravidla a že som zalozil duplicitny účet ale popri tom som iba pri prihlasovaní cez Google omylom klikol na druhy email nechápal som žiadne výhody ani bonusi. Jedine toto by to mohlo byt.

Hello LakyM,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Have deposited funds and participated in gameplay using both of these accounts? Additionally, have you tried reaching out to the casino's customer support after unintentionally creating the second account? Thank you in advance for your reply.

Dear LakyM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru