Casibom Casino - Средствата на играча са конфискувани.

I am a high-roller user on Casibom.com. The casino has deliberately confiscated a total of 1,500,000 TRY across my last 5 deposits. For 6 months, they stalled me with the excuse of "technical issues on the recipient bank account."

I have all the official proof, including bank receipts (dekont), official bank statements, and chat logs showing that the transfers were fully approved by my bank and successfully delivered to the recipient accounts.

Currently, the casino has completely closed its live support and official email intake channels for me, leaving me with no point of contact. This is a clear case of wrongful funds confiscation. I request Casino Guru to intermediate and help me recover my funds. I am ready to submit all bank documents and proof to the mediator

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Hello,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Casibom Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate? Have your deposits not been credited? If so, could you please advise when did you send the last one?

Thank you in advance for your response.

Best regards,

Attila

Note: The currency denoted as "TRY" or "TL" refers to Turkish Lira, and these individual transactions bring the total amount of confiscated funds to exactly 1,500,000 TRY

Thank you for your reply. Could you please forward all evidence of the deposits, along with any communication between you and the casino’s customer support?

You can send the information to my email address: [email protected].

Thank you very much for your patience and cooperation.

Hi Attila,

I hope you are doing well.

Thank you for your guidance. I have just sent all the bank receipts, account statements, and available chat screenshots to your email address ([email protected]).

Please let me know if you need any additional documents or further clarification; I am more than happy to provide whatever else is needed to support the case.

Thank you very much for your time, patience, and cooperation. I look forward to your updates.

Best regards,

[Redacted]

Hello,

Thank you for sending the documents and for your patience throughout this process.

If the earlier deposits were not credited to your casino account, could you please explain why you continued making further deposits? Did you receive any communication or assurances from the casino's customer support that led you to believe the issue would be resolved while you continued depositing?

Additionally, please send a complete bank statement covering the relevant period, showing the disputed transactions as well as confirming that the funds were not subsequently returned to your bank account. This will help us establish the full payment trail.

Thank you in advance for your cooperation. I look forward to your reply.

Best regards,

Attila

Dear Gzde,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru