bwin Casino - Играчът е недоволен от поддръжката на казиното.

The employees are very slow to answer, there is no one in the queue and they do not answer, I am waiting for them for 20 minutes to answer and not only me but also my wife and friends take it into account, please. Thank you in advance

Много бавят за отговор служителите няма никой на опашката и не отговарят чакам ги по 20 минути за отговор и не само аз а и съпругата ми и приятели вземете го под внимание моля.предварително ви благодаря

Dear Галин,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience.

I tested the support myself and I didn’t come across similar problems like you. It is working, I was immediately connected to the support agent, and I quickly received answers to all my questions. Our past testings have shown similar results - the support has always been fast and professional.

I apologize, but we cannot judge or punish the casino based on one negative experience.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

Dear Галин,

We are extending the timer by 10 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Next time I will make a screenshot and compare the response times so you will see how fast they respond thanks for the reaction nice de

Следващият път ще направя скрин шот и сравнете времето на отговорите така ще видите колко бързо отговарят благодаря за реакцията хубав де

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.