Britsino Casino - Играчът все още не е получил своята печалба.

I have done an withdrawal of 1000£ on 11th August and I've sent my documents for verification straight after . They said that verification can last 48h in begging, after that 48h to 72h , both timeline passed.they banned me from live chat due to my "nice" language 🙂 I have no respond from their kyc verification , from support either and my withdrawal is still available for cancellation, I think they hope that I will cancel it. I know i need to wait a bit longer , but in case I need to do some screenshots or something I wanna know before they blocked my account, just in case. What are your suggestions?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear lucianpredescu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

And in case they don't verify my account, can you help with anything?

That's my concern about this case , it's been almost a week and they still don't reply to any email ,they keep my withdrawal open so I can cancel it if I want to , plus they don't wanna verify my documents. All my documents are fine

Dear lucianpredescu,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Ok , so they didn't verify my account until now so they can't process the withdrawal . Scammers, thiefs mother fuc kers . They have other websites , for example: 88.casino. if you can do something so they can disappear and other players can't be scammed ,tks

I’m sorry to hear about your negative experience. Please allow me to ask a few questions so I can better understand the issue.

• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?

Thank you in advance for your reply.

Guys , they are fu king scammers, like I said before . I will attach screenshots from my first email with all 5 documents requested for verification plus my verification page today , you will see the date of my first email 11.08 . All I got from them is an email after I made a complain telling me that they will follow up my issue,after that nothing. I will add that I cancel my withdrawal over a week before because I realised that they will not pay it. Like I said in my previous post , if you can , do something so other people can not be scammed by this assholes. Plus they have other similar sites like 88.casino

I have done a deposit of 20£ with bonus , on that time, but the bonus was finished and I had less then 10£ when I've got some free spins and I've won something, after that I raised the bet and I kept playing untill I reached 1000£ . When you deposit with bonus , on their website, first you play the bonus and after the money from deposit.

Thank you for the update.

• You canceled the withdrawal that you requested on August 11. Did you request another withdrawal after that?
• Could you please share your current balance?
• Do you have any updates on your account verification?
• What document did you send as proof of address?

I appreciate your assistance.

Dear lucianpredescu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.