BOOMERANG BET Casino - Тегленето на средства от играча се забавя и е възможно акаунтът да е блокиран.

I am filing a report regarding suspicious financial activity by online casino operator *Boomerang Bet*, operating under a Curaçao license.

*1. Details of the incident:*

- *Casino:* Boomerang Bet / boomerang-bet.com

- *Game ID:* 5df96201643d42dfb4c1289427104ced

- *Game:* MYSTERY APOLLO II

- *Date of win:* April 20, 2026, 21:52:57

- *Bet amount:* 400.00 CZK

- *Win amount:* 177,464.35 CZK / approx. 10,000 CAD

- *Withdrawal requested:* April 20, 2026

- *Status as of today:* Funds still withheld for *over 3 weeks*, despite full KYC verification completed.

*2. Reason for suspicion:*

The operator has possessed all documents required for payout since April 20, 2026. Their stated processing time for e-wallet withdrawals is 48 hours. It has now been over 21 days with no payment and no valid legal reason provided for the delay.

This prolonged, unexplained withholding of a verified player's significant winnings raises concerns of potential violations of anti-money laundering obligations. The behavior is consistent with either:

a) Liquidity issues / inability to pay, or

b) Intentional stalling to pressure the player into cancelling the withdrawal and gambling the funds back, or

c) Structuring/obstructing mandatory payouts.

*3. Actions already taken:*

I have filed formal complaints with Curaçao eGaming Authority, AskGamblers ADR service, and contacted the operator's support multiple times. The operator continues to provide only generic stalling responses.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jankoci,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When have you passed account verification in the casino?
• Have you accumulated your winnings with the help of a bonus?
• Could you please confirm the payout you requested is currently pending to be processed? Could you please share the most recent communication between you and the casino to my email at [email protected] as evidence of the incident?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

And I didn't collect the winnings, but I won the entire amount of 177,464.35 for a point of 400. Of course, I gave my ID, a photo, everything, it's been about 2 months I think. If you know how to report them and file a complaint with the highest inspection or the court, let me know, I've been waiting for quite a long time. I'll deal with it through DAS (law firm). I'm fed up with this!

A výhrujsem neshromazdil ,ale vyhral celou částku 177 464,35 za točku 400,- .Samozrejme ,ze jsem dával občanku, fotku vse ,je to asi 2 mesice tuším.Pokud víte, jak je udat a podat stížnost na tu nejvyšší inspekci či k soudu,dejte vědět,čekám dost dlouho.Budu to řešit přes DAS (právnická firma) Mám toho plné zuby!

Thanks for your patience.

We are unable to advise you about legal matters. We'll confront the casino about the case once we gather the necessary information.

Please confirm whether the amount is still on your player's account.

I apologize for any misunderstanding.

Yes, the amount in my account is still 2.30, - so I have nothing and I'm still waiting, but I will discuss it with the Ministry of Finance

Ano,částka na mém účtu je furt 2.30,- takže nic nemám a stále čekám, ale budu to řešit s Ministerstvem financí

Dear Jankoci,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Jankoci,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from BOOMERANG BET Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear BOOMERANG BET Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone,

I would like to inform both parties that I am extending the timer for the casino once again.

In the meantime, I have also attempted to contact BOOMERANG BET Casino outside of the complaint thread through alternative communication channels in the hope of obtaining a response and moving this case forward.

As soon as I receive any update, I will post it here.

Thank you for your patience and cooperation.

Dear all,

We would like to inform you that this case is currently being reviewed by the relevant departments. We will provide an update as soon as we receive further information.

Thank you for your patience and understanding.

Kind regards,

BOOMERANG BET Casino Team

Hello everyone,

thank you for the update.

Dear BOOMERANG BET Casino,

thank you for confirming that the case is under review. However, I would like to point out that this complaint has now been ongoing for several weeks, and the player is still waiting for a substantive explanation regarding the confiscation of the winnings.

I would therefore appreciate it if you could provide either your final position or at least a more specific update on the progress of the investigation and an estimated timeframe for its completion. Simply stating that the matter is still under review is becoming increasingly insufficient given the time that has already passed.

I will await your response.

Thank you both for your cooperation.

Dear all,

Thank you for your patience.

We can confirm that part of the player’s funds has already been successfully paid out. The remaining part of the case is under review by the relevant team

We will provide a further update as soon as we receive additional information regarding the ongoing review.

Thank you for your understanding.

Kind regards,

BOOMERANG BET Casino Team

Hello everyone,

Dear BOOMERANG BET Casino,

thank you for confirming the current status of the case. We appreciate the information that part of the player’s funds has already been paid out.

We will await your further update regarding the remaining part of the case and the final outcome of your review.

Dear Jankoci,

could you please confirm your current situation from your side? Have you received the mentioned payment, and is there any further update regarding the remaining funds?

Thank you both for your cooperation.

Dear Jankoci,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru