BetMGM Casino Ontario - Печалбите на играча са конфискувани.

I completed the betmgm welcome deposit offer (casino), I originall deposited $3000 and was able to turn the match + cash amount ($6000) into around $13000 through a mix of blackjack and slots. After I completed my wagering and tried to withdraw my balance betmgm locked access to the account and they basically said I had "violated their terms of service" without providing any evidence just statign that a section of their terms were violated. I believe this is just a measure to not have to pay out winnings. Soon after I contacted their formal complaints email and was able to recover my initla deposit of $3000 but the winnings were completely foreited. This is extremely frustrating because I played blackjack at first doubling the balance to $12000 but if i had lost betmgm wouldn't have compensated me for the loss. It's since been over 3 months of back and forth emails with igaming and betmgm and they say they are firm on their decision to forfeit funds and keep the account locked.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

This is the promo I used and while playing I played blackjack first then I rotated to mystery joker and african quest which were slot games I was playing. I got very lucky on Mystery joker and hit multiple large bonus wins. For blackjack I played around $200 - $300 hands and got up to $11000 ish from $6000 ($3000 cash $3000 Bonus) I would increase bet sizes here and there. KYC has been fully completed

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.

I have forwarded the logs to you atilla

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response and I apologize for my late reply. Unfortunately, I have not received any emails from you. Could you please let me know which email address you used? Additionally, have you sent the information to [email protected]?

Thank you for your patience and cooperation.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru