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Hello . I deposited 250 euros at this casino. Before that, I asked in the live chat if it was possible to pay out to Mastercard, as I would rather avoid problems when paying out. This basin can be done!

Then tried to pay out but it was rejected by several rounds. Got dissuaded in the live chat that I should use another option. Since I have Mastercard, skrill was not an option "do not have skrill either" and the other only option was crypto which I do not have either.

Have contacted them several times over the live chat which tells me that I should return, and when I do this it is like starting all over again with a new supporter who asks about the same things.

Is a bit stuck in the situation as it was preferably all this I wanted to avoid, and really I can not understand that you accept people from Denmark when there are almost no payout options.

Hope you can help so I might be able to get my money via a bank transfer or something.

Hej . Jeg satte 250 euro ind på dette casino. Inden da have jeg spurgt i livechatten om det var muligt at udbetale til Mastercard, da jeg helst ville undgå problemer ved udbetaling. Dette kumme godt lade sig gøre!

Forsøgte så at udbetale men det blev afvist af flere omgange. Fik afvide i livechatten at jeg skulle bruge en anden mulighed. Da jeg har Mastercard var skrill ikke en mulighed "har heller ikke skrill" og den anden eneste mulighed var crypto hvilke jeg heller ikke har.

Har kontaktet dem flere gange over livechatten som fortæller mig at jeg skal vende tilbage, og når jeg så gøre dette er det som at starte helt forfra med en ny supporter som spørger om de samme ting.

Sidder lidt fast i situationen da det helst var alt dette jeg ville undgå, og egentlig kan jeg ikke forstå at du acceptere folk fra Danmark når der næsten ingen udbetalings muligheder er.

Håber i evt kan hjælpe så jeg måske kan få mine penge via en bankoverførsel eller noget.

Dear Alexxbeastt,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi again and thanks for the reply.

They have only recommended me to make a deposit with skrill but as written this was not an option for me as you can not deposit money on gaming sites via skrill with Mastercard ..

My account is fully verified in there.

However, has a small update. Through the live chat last Friday, they got my bank information account number, Swift code etc.

Got an e-mail yesterday that they would make a bank transfer to me on Monday so tomorrow so waiting anxiously if anything happens there.

Hej igen og tak for svar.

De har kun anbefalet mig at lave et indskud med skrill men dette var som skrevet ikke en mulighed for mig da man ikke kan sætte penge ind på gamingsites via skrill med Mastercard..

Min konto er fuld bekræftet derinde.

Har dog en lille opdatering. Gennem livechatten i fredags fik de mine bankoplysninger konto nummer , Swift kode mm.

Fik en e-mail igår om at de ville lave en bankoverførsel til mig på mandag altså i morgen så venter spændt på om noget sker der.

Thank you very much, Alexxbeastt, for the update. Please keep me informed. Looking forward to hearing more good news from you.

Thanks. Unfortunately nothing happened and it had us on the feel. Contacted them on live chat to hear from them but they just wrote that they have contacted those who have to do with it.

Why send me an email that it will be done today when it does not. Really frustrating that you have to fight like this over your payout.

Tak. Der er desværre ikke sket noget og havde det os på fornemmelsen. Kontaktede dem på livechat for at høre dem ad men de skrev bare at de har kontaktet dem der har med det at gøre.

Hvorfor sende mig en mail på at det bliver gjort idag når det ikke gør det. Virkelig frustrerende at man skal kæmpe sådan om sin udbetaling.

Thank you very much, Alexxbeastt, for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Alexxbeastt,

I’m sorry to hear about your problem. I’ll contact the casino representative and see if I can help.

I would like to invite Beem Casino to this conversation.

Dear Beem Casino,

Could you please clarify the situation and inform us if any progress has been made in processing Alexxbeastt’s withdrawal to his bank account?

No progress has been made, have contacted them through the live chat but still the same story and they tell that it can take 7 days after it has been accepted but the problem is just that the money is still in my playing account ..

Have in the hope that it would have tried to pay out the 1000 euros to my Mastercard but this will certainly not happen as it has already been rejected the 2 times I have tried before.

I really just want the casino to do a bank transfer like they promised me they would have already done yesterday.

Der er ingen fremskridt sket, har kontaktet dem gennem livechatten men stadig samme historie og de fortæller at der kan gå 7 dage efter den er blevet accepteret men problemet er bare at pengene stadig står på min spille konto..

Har i håb om at det ville lykkedes forsøgt at udbetale de 1000 euro til mit Mastercard men dette kommer heltsikkert ikke til at ske da det allerede er blevet afvist de 2 gange jeg har forsøgt førhen.

Jeg vil egentlig bare have casinoet til at lave en banktransfer som de lovede mig de allerede ville have gjort igår.

First they tell me that a bank transfer will happen on Monday and now I have to wait further. Since the money is still in my gaming account, they are obviously trying to keep me going.

If they were being processed, I would not have had the opportunity to play with them.

Først fortæller de mig at en bankoverførsel vil ske i mandags og nu skal jeg vente yderligere. Da pengene stadig er på min spille konto forsøger de tydeligvis at holde mig hen.

Hvis de var igang med at blive processeret havde jeg jo ikke mulighed for at spille med dem.

Dear Alexxbeastt,

We've investigated the issue. Due to a delay caused by the payment provider, we were unable to process your withdrawal. In no way we keep you waiting at our will. The funds will be sent to you today via bank wire.

Please accept our deepest apologies and we thank you for your patience.

Best regards,

Beem Casino

Thanks for the reply beemcasino.

Casinoguru I will keep you updated here and write when I have received the 1000euro in my bank account.

Tak for svar beemcasino.

Casinoguru jeg holder jer opdateret herinde og skriver når jeg har modtaget de 1000euro på min bank konto.

Thank you, Beem Casino, for your reply and for clarifying.

Dear Alexxbeast,

Thank you in advance. I hope to see your complaint resolved very soon.

I received my money today.

Thank you very much for the help casinoguru, You can consider this case as resolved! thus closing it.

Jeg har idag modtaget mine penge.

Mange tak for hjælpen casinoguru, I kan anse denne sag som løst! og dermed lukke den.

Thank you, Alexxbeastt, for confirming and for using the Casino Guru complaint resolution center. We’re very glad to hear that you’ve received your funds. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru