BC.Game Casino - Играчът няма достъп до своя акаунт.

Exactly I am not able to login my account because I am facing a huge problem in that.Because I lost my phone and the email linked to my account was also lost. My phone number is linked with my account which is the biggest proof I have. I am trying to login to my account with my phone number. It is showing me Google Authentication.Which I don't have because that is gone along with my phone. Please I am in a lot of trouble. I am in a problem. I am not able to login to my account. Please give me access via OTP. My phone number is already link to log in to my account. There is still a deposit receptor for the amount I deposited into my account. I also have the deposit acceptor for that But I don't have the email. My account is gone. Along with my phone, which I didn't have a backup of and I forgot the password to. Please help recover my account.

Dear Manzoo78655,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you have any remaining balance in your casino account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Have you tried reaching out to customer support for assistance? If so, what was their response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much for your reply, Manzoo78655. Could you please forward all the emails in which you attempted to resolve this issue with the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

I have contacted bc Games Support once again today via email I will wait for their reply and help for 10 to 15 days. Exactly I had contacted him earlier also. Through email but I had contacted him using a different email ID. This happened because I don't have a registered email ID. I have lost it. I will wait for their reply for proper 10 to 15 days. The problem is that I don't have a registered email ID. So please, if you can help me in any way then please do help me. If you can verify my phone number and give me access through OTP, I would be very grateful. I have the phone number registered to my account. I have access to it. That is the deposit receipt and the long password to my account. But no access email ID no access Google authentication code completely lost

I am very grateful to you. Thank you. I sent an email to bc-game support today also and asked them to make this Gmail as my registered Gmail.Please try a little more for me so that I can get justice. Because without Google authentication key my account is not logging in. The biggest problem I face is in sending mail because my Gmail address is not registered.I don't have the Gmail address that was registered. It is gone with my phone. I had no backup. I have my deposit receptor and registered phone number linked to my account.Now only you can provide justice bc game support can verify my mobile number and provide me long through OTP. And they can make this Gmail address of mine as their registered Gmail address. I have sent them a mail for that today as well. I will respect you Can you give them a good way that can help me too E game support can verify my registered mobile number through OTP. Then it will help me in logging in. Thank you very much hope you understand

Thank you very much, Manzoo78655, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Casino Guru Please help me. Too much time is passing. You guys are not taking any action Please help me get my google authentication key. or long throw OTP You guys please find a way through bc-game support and get me justice. You people have just transferred my case to each other and have not done anything else till now. I am already very upset because I lost my phone and Google account. I have also written many emails to bc Game support. They have also not given any response till now. This shows injustice. Casino Guru Your place is made for justice, do it for justice. Thank you very much hope you will respond and action

Hello, Manzoo78655,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, while we wait for the casino's response, can you please explain how it is possible to lose your email address? Do I understand correctly that you do not know with what email you registered at the casino?

If you knew the email, you could simply restore access to it in a standard way. Why is that not possible?

If you do not know the email you registered with at the casino, how can the casino be sure you are the rightful owner of the account in question?

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BC.Game Casino Team,

Could you please look into the user's issue and provide us with your suggestion on how to address it, and how he can regain access to his account?

Thank you.

Some proofs you can please take a look at are screen recording and deposit receipt.

Exactly I have sent a screen recording video which I did not understand.lahey were showing the URL there. So I uploaded it first. On YouTube which does not get any views. And later I made it private. Please watch it, after that I will delete it. Thank you very much hope you understand And I expect complete justice from you all

Hello,

I have tried searching the email and the phone number, but neither matched any accounts registered. Could you provide me UID or any of the deposit/withdrawal order id so I can assist you with it.

Best Regards

BC.GAME

I will give you correct and true information This is true. I am not able to login to my account because of Google authentication key I hope bC Game Casino will definitely help me. Thank

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have a lot of expectations from you guys. Now I consider you the best casino. I think bc Game Casino is the number one casino But you people are not helping me at all, this is so wrong. I have sent you many emails. I have contacted you This is not good for a player. I understand. You guys should respond and you guys should help me recover. My bc game registered account I have provided you with email, phone number and deposit receipt from my side. But you guys are not helping me at all, you are not even helping me in recovery. You guys can easily track my account by phone number and email. I hope you will track my account quickly and help me in recovery Thank you

Bc game customer support is approving. We are not available to user And this is cheating, it is wrong, it is very bad I would like to appeal to every common user. Do not expect any great customer support from Bc Game. Casino These people are going to commit fraud with you. They are going to deceive you. I have been sending him email after email for the last two months. Bc game casino did not reply. No response so two months of emails. Look how much injustice they are doing to me, instead of giving justice they are punishing me. I request this from Casino Guru as a user. Please take action against bc game casino

Dear Manzoo78655,

I am sorry for the delay. The casino has not replied to my messages outside the thread for a significant time. Therefore, I will write to them once again and ping them, reminding this open case, waiting for a response and further information.

Once I have something relevant, I will inform you.

However, in the meantime, since you mentioned fraud and injustice - your issue does not make sense since the beginning of this complaint, and there are several inconsistencies in the information you have provided - can you please clarify the following:

• If you already know what the correct email address related to your dispute gaming account is, why can you not simply restore your access to this email and finally and correctly contact the casino from this email address, or restore your access to the BC.Game account with this email? How, under the given circumstances, can the casino verify you as the rightful owner of the account?
• Different complaints with different issues with BC.Game Casino, probably related to different gaming accounts at this casino (indicating multiple accounts, including your account), submitted on our website within a relatively short period, while specific details match between these casino.guru accounts, such as the same "Player ID"?

Please note that if you are unable to explain it in a way that does not violate the casino's Terms and Conditions and makes sense, I will be forced to think about complaint closure/rejection.

Thank you for understanding. Looking forward to hearing a rational explanation from you.

Hello,

Apologies for the delayed response. This email: [email protected] and this phone number +917051268436 are working without any issues and was accessed 2 days ago, so I am a little confused about what the user is complaining about.

Best Regards

BC.GAME

Yes, this is absolutely true. I opened my account.Exactly, I had been sending emails to the mail address bc game recover.com for the last 3 months. Then I received a mail from them asking me to login using OTP. Then I verified my mobile number. Because of this I was able to open my account. The information I had given to Bc recovery.com all turned out to be true. I had mirror worth 9300 rupees in my account which is not there, I don't know where it went You are replying after three weeks, this is wrong. You should not do this with users.

Thanks for everything and close this complaint

Thank you both for your replies and updates. What great news!

Thank you, Manzoo78655, for confirmation and for using the Casino Guru complaint resolution centre. Based on your last post, I assumed the issue has been successfully resolved. I will now mark your complaint as 'resolved' in our system.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Thank you, BC.GAME Team, for your help and cooperation!

Best regards,

Branislav, Casino.guru