888 Casino IT - Играчът се оплаква, че не е спечелил нищо.

So I deposited more than € 5,000 into my account and lost everything, not even a win. I want my money back

Allora ho versato più di 5000€ sul conto ho perso tutto nemmeno una vincita. Rivoglio indietro i miei soldi

Dear Giovanni,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about the Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

As if losing € 5,000 isn't enough, I asked for a refund on my deposits and they told me I don't have to play anymore

Come se perdere 5000€ non è già abbastanza ho chiesto il rimborso dei versamenti che ho fatto mi hanno detto che non devo più giocare

Thank you for your reply, Giovanni. Sometimes you win, sometimes you lose, that is how online casinos work. If you have any evidence that this casino has rigged games, please forward it to me, otherwise, I will be forced to reject this complaint. Thank you for understanding.

Dear Giovanni,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.