7 Reels Casino - Оттеглянето на играча е отложено поради одит на акаунта.

Think about it 2 times

The service has an IQ of 0 and I've been waiting for my money for more than 14 days. At first something is wrong with the Bitcoin payout and with the 2nd (Skrill) I was asked for a test which "only" 2 times a year with a "random" player. Now I can wait another 2 weeks.

Überlegt es euch 2mal

Der Service hat einen IQ von 0 dazu warte ich seit mehr als 14 Tage auf mein Geld. Zuerst stimmt etwas mit der Bitcoin Auszahlung nicht und bei der 2. (Skrill) wurde ich für einen Test welcher "nur" 2mal im Jahr bei einem "zufälligen" Spieler. Jetzt darf ich noch weitere 2 Wochen warten.

Dear Olivier,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

I fully understand your frustration, Olivier. I will set the timer for additional 7 days and if there’s no development by Wednesday, we will intervene and try to help you.  Thank you very much for your understanding and patience.

Best regards,

Petronela

Oke

Thank you for your answer and I hope it will be in my account on Wednesday.

Oke

Vielen Dank für Ihre Antwort und ich hoffe, dass es am Mittwoch auf meinem Konto ist.

The money is gone now! They made me wait 14 days and kept sending me money back and now they have what they want. The money is gone!! I insisted on it 2 times and they canceled it 2 times! Then I lost the money in a really manipulated machine that did something improbable 16 times in a row. Can it be Assuming they would say it will go on for another 2 weeks, why did they then put the money into the account? instead of "checking"?

You cheated on me and tempted me.

Please help me to see my money again ...

Das Geld ist nun weg! Die haben mich 14 Tage lang warten lassen und mir dad Geld immer wieder zurück geschickt und nun haben sie was sie wollen. Das Geld ist weg!! Ich habe 2 mal darauf bestanden und 2mal haben sie es storniert! Dann habe ich das Geld in einem wirklich manipulierten Automat verloren, der 16mal hintereinander etwas unwahrscheibliches getan hat. Kann es das sein? Angenommen sie würden Sagen es geht noch 2 Wochen aber wieso haben die dann das Geld aufs Konto gutgeschrieben? anstatt zu "prüfen"?

Sie haben mich betrogen und extra verlockt.

Bitte helfen Sie mir, dass ich mein Geld wieder sehe....

Do I understand correctly that you have played your funds?

Yes .. I know that you probably can't do it anymore, but that's your trick. You cancel the payout and reload it to the game account and after 2-3 weeks you have no more patience. If you say they are reviewing the withdrawal, why are they canceling it? That is not proper

Ja .. Ich weiss, dass Sie jetzt wohl nichtts mehr machen können aber das ist ihre Masche. Sie stornieren die Auszahlung und laden es wieder aufs Spielkonto und nach 2-3 Wochen warten, hat man keine Geduld mehr. Wenn Sie sagen sie überprüfen die Auszahlung warum stornieren sie diese dann? Das ist nicht ordnungsgemäss

Thank you, Olivier, for your reply. Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. 

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Dear Olivier,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.