1xBet Casino - Тегленето на играча се забавя поради проблеми с проверката.

Subject: 1xBet is Unreasonably Delaying My Withdrawal and Verification

I am raising this complaint regarding the unreasonable delay in processing my withdrawal and verification by 1xBet.

The issue began on 26 July 2026, when my withdrawal was suddenly placed on hold and my account was blocked for verification. On the very same day, I submitted all the personal identification documents requested by the verification team.

The following day, I received a response stating that my documents would be reviewed and that I should wait. Since then, I have been following up with the support team almost daily. Unfortunately, instead of receiving meaningful updates, I have been receiving the same copy-and-paste responses asking me to wait, with no explanation, no estimated timeline, and no indication of whether there is any issue with my documents.

What is even more concerning is the pattern of their verification process. Approximately every third day, they request one additional document. I submit it immediately, after which communication goes silent again, followed by more generic template replies. This cycle has continued for 10 days, and as of 4 August 2026, my verification remains unresolved.

My account currently contains approximately ₹273,000 (INR), which is a significant amount of money for me. These are my hard-earned funds, and the prolonged delay without any transparency has caused considerable financial and emotional stress.

To support my complaint, I am attaching:

Around 50 emails showing my continuous follow-ups and the repetitive template responses from 1xBet.

Screenshots of my account and pending withdrawal.

Copies of all verification documents that I submitted.

Screenshots of the complete email communication.

I am not refusing verification. I have fully cooperated and have submitted every document requested without delay. My complaint is that 1xBet appears to be unnecessarily prolonging the verification process while withholding my funds and failing to provide any reasonable timeframe or meaningful communication.

I respectfully request that this matter be investigated and that 1xBet be required to complete the verification process and release my withdrawal without any further unnecessary delay.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino approved any of the documents you have submitted for verification so far, or have you not received any updates regarding your documents yet?
• What types of games did you play at this casino to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you ever shared a device, IP address, or internet connection with your colleague while accessing this casino?
• Have you ever exchanged funds with your colleague, or used a payment method that was also used by your colleague for deposits at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please find below answers to your questions .

1. Has the casino approved any of the documents you have submitted for verification so far, or have you not received any updates regarding your documents yet?

Yes. I have submitted every document requested by the security team, and the previously requested documents have been accepted after review. However, approximately every 72 hours, the casino requests another document (such as my Driving Licence or PAN Card), which significantly prolongs the verification process.

The latest issue concerns my PAN Card. I submitted it immediately via email as a PDF attachment, a JPEG image, and also embedded it within the email body. Despite this, the security team claims they are unable to view the document. I have resent it multiple times in different formats, but they continue to state that they cannot see it. They have also informed me that any further emails regarding this matter will be ignored, leaving me with no effective way to complete the verification process.

This has resulted in my withdrawal remaining on hold for more than 12 days despite my full cooperation and prompt submission of every requested document.

2. What types of games did you play at this casino to accumulate your winnings?

Sports betting only.

3. Did you accumulate these winnings with or without a bonus?

Without any bonus. All winnings were generated through my own deposited funds.

4. Have you ever shared a device, IP address, or internet connection with your colleague while accessing this casino?

Yes, on one occasion my colleague used my phone to log into her own 1xBet account because her device was not functioning. She accessed only her own account. We did not access each other's accounts or place bets on behalf of one another.

5. Have you ever exchanged funds with your colleague, or used a payment method that was also used by your colleague for deposits at this casino?

No. We have never exchanged funds, and we have never used the same payment method for deposits or withdrawals. Our accounts and payment methods are completely separate.

Thank you for your reply.

• Could you please specify when exactly your colleague used your phone to log into her account? Did this happen only once, or did you lend her your phone more than once? Did she place any bets while she was using your device?
• Has the casino verified any of your additional documents in the meantime?

Dear Abhi261001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru