1xBet Casino - Депозитът на играча е забавен.

Hello Casino Guru Team,

I am filing this complaint against 1xBet due to a severe case of deposit failure and subsequent corporate evasion, which has lasted **approximately 10 full days** (since 07/10/2025).

**The core issue is simple and undeniable:**

1. On **07/10/2025** at 12:56, I made a deposit of **5.00 JOD (Jordanian Dinar)** using **Zain Cash**.

2. The amount was successfully deducted from my wallet, but it was never credited to my 1xBet account (Inquiry No: **8650081**, Player ID: **1303119287**).

3. 1xBet's Live Chat staff initially promised a resolution within a maximum of **4 business days**. Upon **repeated follow-up** after the deadline, they consistently engaged in **clear evasion, procrastination, and misdirection**, showing a complete refusal to resolve the issue directly.

**I am now providing you with the definitive evidence.** **I will immediately send a comprehensive PDF file** containing all necessary documentation to prove the truthfulness of my claim and demonstrate my honesty. **This PDF includes:**

* **Proof of successful transfer from Zain Cash.**

* **The original 1xBet deposit request status** (Inquiry No. 8650081) showing it stuck "in progress."

* **Complete screenshots of my chat conversations with 1xBet staff**, which clearly show their broken promises and subsequent, continuous evasion tactics.

I urge you to meticulously examine the evidence and demand immediate action from 1xBet to credit the **5.00 JOD** to my account and rectify this gross negligence.

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Dear sazmrli38,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear Veronica,

Thank you for your quick response regarding my 5.00 JOD deposit issue.

Please note the following important points:

1. **I have contacted the payment service provider (Zain Cash).** The comprehensive PDF file you sent contains **two clear screenshots from the Zain Cash app.** One shows confirmation of a successful transfer, and the other clearly shows the date, time, and full transaction number of the transfer to a 1xBet agent number.

2. Furthermore, the **chat logs in the PDF** clearly prove that I **provided these two screenshots and transaction details to 1xBet support during our communication**, yet they chose to **repeatedly evade and blatantly stall** after the self-imposed four-day deadline had passed. The screenshots I sent you clearly confirm the **validity and credibility of my claim**.

I understand the complexity of the matter, but I urge you to send this documented evasion and the full set of evidence to the operator immediately. This is not just a slow transfer; it is an unresolved issue and ongoing bad faith on the part of 1xBet.

I will keep you updated.

Thank you for keeping the complaint open.

عزيزتي فيرونيكا،

شكرًا لكِ على ردكِ السريع بخصوص مشكلة إيداعي بقيمة 5.00 دينار أردني.

يرجى مراعاة النقاط المهمة التالية:

1. **لقد تواصلتُ مع مزود خدمة الدفع (زين كاش)**. يحتوي ملف PDF الشامل الذي أرسلته على **لقطتي شاشة واضحتين من تطبيق زين كاش**. إحداهما تُظهر تأكيد نجاح التحويل، والأخرى تُظهر بوضوح التاريخ والوقت ورقم المعاملة بالكامل للتحويل إلى رقم وكيل 1xBet.

2. علاوة على ذلك، تُثبت **سجلات الدردشة في ملف PDF** بوضوح أنني **قدمتُ هاتين الصورتين وتفاصيل المعاملة إلى دعم 1xBet أثناء تواصلنا**، ومع ذلك اختاروا **التهرب المتكرر والمماطلة الصارخة** بعد انقضاء مهلة الأربعة أيام التي فرضوها على أنفسهم. لقطات الشاشة التي أرسلتها لكم تؤكد بوضوح **صحة ومصداقية ادعائي**.

أتفهم تعقيد الأمر، لكنني أحثكم على إرسال هذا التهرب الموثق ومجموعة الأدلة الكاملة إلى المشغل فورًا. هذه ليست مجرد عملية تحويل بطيئة؛ إنها مشكلة لم تُحل بعد وسوء نية مستمر من 1xBet.

سأوافيكم بأي مستجدات.

شكرًا لكم على إبقاء الشكوى مفتوحة.

Hello,

​I confirm that the dispute has been resolved and the amount (5.00 \text{ JOD}) has been credited to my account by 1xBet.

​I thank Casino Guru for their readiness to intervene and follow up. The resolution was delayed until I officially submitted the complaint and sent all evidence to the relevant platforms, which confirms that 1xBet takes action only under direct pressure.

​Based on this, I request that the complaint be closed as 'Resolved'.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sazmrli38,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika