0x.bet Casino - Играчът е изправен пред неоправдана загуба на средства от отхвърлен залог.

Subject: Unjustified loss of funds after rejected bet

​Complaint Details:

​Casino Name: 0x.bet

​

​Disputed Amount: 250 EUR

​Date & Time of Event: 11-08-2026

​Description of the Issue:

​Dear CasinoGuru Team,

​I am submitting this complaint regarding an unresolved issue with 0x.bet concerning a disputed bet of 250 EUR

​While placing a bet, the system displayed an error message on my screen stating: "Bet rejected. Please contact customer support." Despite the system explicitly rejecting the bet, the amount of 250 was immediately deducted from my account balance.

​When the event concluded, I checked my bet history and noticed the status was marked as "Payout 0x" (Lost). I contacted customer support to resolve this issue, explaining that the bet was never accepted in the first place due to the system rejection error.

​If a bet is rejected by the system, no valid wager exists, and the initial stake of 250 should have been immediately refunded to my balance. Support refuses to acknowledge the technical rejection and insists the bet was lost, retaining my funds unlawfully. Furthermore, had the bet actually been accepted and placed, the outcome of the event would have resulted in a win.

​Requested Resolution:

​Since the system officially rejected the transaction at the time of placement, I request a full refund of my 250 [Valuta] stake back to my account balance. Alternatively, if 0x.bet insists the bet was validly placed, I request the full payout for the winning selection based on the event's actual outcome.

​I kindly ask CasinoGuru to assist me in obtaining the internal transaction and server logs from 0x.bet for this specific bet ID to verify the system rejection error.

​Thank you for your time and assistance.

​Sincerely,

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Hello, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to [email protected]? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

Dear melvin116,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru