Horrible experience. I have asked to block me permanently from this lisence. They allowed me to register and deposit with same details. After loosing the money they have blocked my account permanently. There is none refund, even when i shouldnt have been able to register even. This site and royspins has both horrible support that is really arrogant towards customers. They dont care at all and is contantly lying to make benefit for themselves. I wouldnt use these casinos. Also alert to all that for example cashback has 10x max win limit which is always extremely bad. They also lie and say they cant affect to rtp. Everyone knows by now that casinos can buy different rtp versions on play and go slots. Just overall this casino management dont care about responsibility and dont have any problem to lie to customers. We also see this from other complaints regarding sistersite royspins.

This is warning to all that do not use a site like this or support this kind of casino ever. I asked them is it possible to refund based on my difficulties. It took a week and they asked me a lot of different documents. I sent them very private information about my difficulties, doctors statement, 8!!! Different Bank statements. I thought that this was meaning that they will refund me as there were so many documents they asked. But definitely not. They only said that refund denied and I have accepted the terms. And this is where they needed over 10 private documents regarding me? This has caused me so much stress and anxiety. I really wouldnt want anyone to have these details and I wouldnt have send those if I would have known that. I have never seen anything like this. Honestly speaking disgusting behaviour towards someone who is already in vulnerable position. Stay away from a place like this! They have now blocked my contacts, I cant send emails or go to live chat. This was while I was waiting for an answer that why my refund was denied. I have now sent very private documents to them and they have blocked me after completely, this is stressing me out so much. I have never been treated as badly. Stay away from here! If you will have any issues they can just block you without any answers.

Extremely bad payouts. Money goes extremely fast here. Played 500 e with max 1 e bet and not even 200x win. Horrible. For No deposit bonus you get some spins that end up all the time less than those is worth. Also wager is x40 which is really high. I would recommend casinos that has wager free goodwill bonuses. Also the cashback amount is lower if you get any bonuses. I have never seen anything like this on other casinos. On this casino you will need to loose to get any rewards, they dont have any system that would give rewards by wagering. I dont recommend. Arrogant support tells someone who is addicted about the big wins someone has got. Does this sound responsible to you?

First you wait answer for complaint many weeks. All the time being told that it is in process and being reviewed. Still No resolution, so I went to live chat to ask updates. While having a conversation I got kicked out from their chat. Seems like there wont be any answers after all. After two months got an answer after asking it myself that there wont be any refund. I have never seen such a bad customer support in any casino. The way they treat people tells a lot about this. Stay away from a casino like this!!!

I wouldnt use a site that benefits from sick people. I was asked to send personal medical records that showed my diagnoses for nothing. I have only asked to send those when casino was going to refund deposits. If casino seems someone has diagnosed as addict it would be only fair to refund. If we know about addiction, we know that it causes you to send all your money even when you dont really want to. I would recommend all to use only casinos that care about the issues they cause and is fair regarding their actions.