Въпреки че използвам казиното от 3 месеца и никога не съм имал сериозен проблем с тегленията, наскоро спечелих голяма сума от над €10K и казиното не одобрява тегленето ми, от понеделник сутринта направих заявка за теглене. Днес е четвъртък сутринта и статусът все още е в очакване. Дават ми същите самоиронични отговори. Всеки ден пиша на екипа за поддръжка, онлайн чат, екипа за оплаквания и всички те казват, че финансовият екип се нуждае от време, за да одобри заявката. Те просто искат да забавят процеса, за да не заложа парите! Имал съм го и преди. Но не отново! Просто неприемливо, много внимавайте кой играе там
While I have been using the casino for 3 months and have never had any serious problem with withdrawals, recently I won a large sum of over €10K and the casino does not approve my withdrawal, since Monday morning I have made a withdrawal request. Today is Thursday morning and the status is still pending. They give me the same self-deprecating answers. Every day I write to support team, online chat, complaint team and they all say that the financial team needs time to approve the request. They just want to delay the process lest I gamble away the money! I've had it before. But not again! Just unacceptable, be very careful who play there
Ενώ χρησιμοποιώ το καζίνο εδώ και 3 μήνες και ποτε δεν είχα κάποιο σοβαρό πρόβλημα με τις αναλήψεις, πρόσφατα κέρδισα ένα μεγάλο ποσό πάνω από 10Κ € και το καζίνο δεν μου εγκρίνει την ανάληψη μου , από τη Δευτέρα το πρωί έχω κάνει withdrawal request. Σήμερα είναι Πέμπτη πρωί και ακόμα το status εκκρεμεί. Μου δίνουν τις ίδιες αυτοατοποιημένες απαντήσεις. Κάθε μέρα τους γράφω σε support team , online chat, complaint team και όλοι λένε ότι το financial team θέλει χρόνο να εγκρίνει το αίτημα. Θέλουν απλά να καθυστερησουν τη διαδικασία μήπως παίξω τα χρήματα! Το χω πάθει στο παρελθόν. Όχι ξανα όμως! Απλά απαράδεκτοι, να είστε πολύ προσεκτικοί όσοι παίζετε εκεί
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