Надеждни казина за игра - с високи тегления

Good morning, I would like to ask players for their opinion on the best reliable casino that offers security, fast withdrawals and is not a scam.

I have a problem with a casino, where Guru is collaborating with scores and passing on the information that they are reliable and safe and it turns out that this is not the case.

I am waiting for their reply by e-mail, depending on the reply if it is negative, I will put all the data on the internet to see if the casino stops scamming more people!

Bom dia, venho perguntar a opinião de jogadores qual o melhor casino confiável que dá segurança, saques rápidos e não são fraude.

Estou com um problema com um casino, em que a Guru está a colaborar com pontuações e a passar a informação que são confiáveis e seguros e afinal não é bem assim.

Estou aguardar resposta deles por e-mail, dependendo da resposta se for negativa , colocarei todos os dados na internet a ver se o casino deixa de enganar mais pessoas !

Actually it is pretty interesting that you write this on our forum even though you say that you don't trust our reviews of the casinos. 🤔

Well, I surely wish you find all the information you need.

Romi,

When I created this post it was to listen to players like me.

Because I recently went through a situation with a casino that you are giving a high score of confidence in which I have all the evidence, printsceeens etc , when I file the complaint I want to see whose side you will be on, because after winning a large amount the casino did something imaginable to me!

At the moment I am waiting for a response from that casino to see what they say, but from the posts I see here in your resolutions almost 100% of the time you are benevolent with the casinos that cheat the players, I want to see in my situation what they will say because it is something surreal.

Romi,

Quando criei este post e para ouvir os jogadores como eu.

Porque eu passei recentemente uma situação com um casino que vocês estão a dar uma alta pontuação de confiança em que tenho todas as provas, printsceeens etc , quando eu apresentar a reclamação quero ver de que lado vocês vão estar, pois após ter ganho uma grande quantia o casino fez me algo imaginável!

Neste momento estou aguardar uma resposta desse casino a ver o que dizem, mas pelas publicações que vejo aqui nas vossas resoluções quase 100% das vezes vocês são beneventes com os casinos que enganam os jogadores, quero ver na minha situação o que irão dizer pois é algo surreal.

Hello. I understand the concern, and I have to say that the complaint process is not built to resolve every situation but mostly issues related to concrete and applicable terms. Therefore, I'd like to say that I respect your opinion, but on the other hand, we, the others here, have no idea what you are talking about.

Do you perhaps care to explain to us the context? You see, we are used to any kind of emotion, yet you sound very reasonable to me, and since I could spot only one resolved complaint of yours, I just do not understand where the distrust actually comes from.

Besides, if any casino did something surreal to you, I bet we are all interested in knowing what it was.

Please respond only if you wish to do so, of course.

Good morning Radka,

I am in contact with the casino support and if the problem is not resolved in my favor I will create a complaint, at the moment I will not talk to the related entity so as not to harm it until they give me a final answer.

I can only say that we are talking about a large amount of money.

Now I can tell you that this time I have everything in order, I haven't done anything wrong and if what I'm thinking really happened, it's very serious! And you will have to take action in my favor because if you go in favor of the casino you will be collaborating with them.

I hope you understand my situation....

Thank you

Bom dia Radka,

Estou em contacto com o suporte do casino e caso a resolução do problema não seja a meu favor irei criar a reclamação, neste momento não irei falar a entidade relacionada para não prejudicar a mesma até me darem uma resposta final.

Posso só adiantar que estamos a falar de uma grande quantia de dinheiro.

Agora posso adiantar que desta vez tenho tudo apontado, não fiz nada de errado e se realmente aconteceu o que estou a pensar é muito grave ! E vocês terão que tomar acções a meu favor pois se for a favor do casino estarão a compactuar com eles.

Espero que compreendam a minha situação....

Obrigado

Radka,

I have already filed a complaint, this situation is causing me a lot of psychological problems.

It's an inexplicable situation that brings the name of the casino into question!

I didn't want it to come to this, but the support like the live chat just tells me to be patient and wait.

Now I want to see if GURUCASINOS is really going to help me get what is rightfully mine, I know the casino will make things up to avoid paying, but I have all the proof and there is no room for doubt.

I put my situation in your hands!

Radka,

Já abri a reclamação , esta situação está me a causar muitos problemas psicológicos.

É uma situação inexplicável e que mete em causa o nome do casino !

Não queria chegar a este ponto mas o suporte como o chat ao vivo só diz para eu ser paciente e aguardar.

Agora quero ver se realmente a GURUCASINOS vai me ajudar a ter o que é meu por direito, sei que o casino vai inventar coisas para não pagar, mas tenho todas as provas e não há margem para dúvidas.

Meto a minha situação nas vossas mãos !

Hello,

I can see how stressful this situation feels for you. Since the complaint is already submitted, the best next step is to let the process run its course. Our role is to carefully review the evidence from both sides and then decide based on the applicable terms and facts, not on assumptions.

I understand the weight this has for you, and you can be sure your case will be treated with attention and fairness. Let’s give the process the space it needs, because that way we’ll be able to reach a clear outcome.

hold on!

Thank you for your reply.

I'll wait then.

Obrigado pela sua resposta.

Vou então aguardar.

You are welcome; I'll wait with you and will be around when things get moving.

Radka,

After a reply from your employee Tomas , I think you have not taken my complaint into account and I want it to be analyzed by someone else.

With all the evidence I have sent, I receive an answer that makes no sense.

I ask you to please look into my complaint in detail!

Radka,

Após resposta do vosso colaborador Tomas , acho que não deram importância à minha reclamação e pretendo que seja analisado por outra pessoa.

Com as provas todas que mandei, recebo uma resposta que não tem sentido.

Eu peço por favor que vejam a minha reclamação detalhadamente todos os pormenores !

Hello,

I'm sorry, but this is not my part. And as far as I can see, you responded to Tomas already.

To be honest, I expected this outcome.

"If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino."

However, I understand there isn't much else to do, so you must be frustrated. I am sorry, but we only deal with cases that we can actually investigate.

I'll wait.

I've already replied in the private thread!

I just don't understand why you say it's the police's problem and my bank's?

The money was managed by the casino, not my bank! It was the balance I had in the Del Oro account.

Eu vou aguardar.

Já respondi no tópico e particular !

Só não percebo porque afirmam que é problema da policia e do meu banco ?

O dinheiro estava sob gestão do casino não no meu banco ! Era o saldo que tinha na conta do Del Oro.

Yes, please wait.

Lost possession (the money included) is subject to banks or police. That is what Tomas told you.

I'm not familiar with the rest, as I said already, so please proceed with Tomas. I can't help you with that; he is your resolver.

I'll wait.

But they have nothing to do with the bank or the police, since the balance was in my casino account under their management.

You have to analyze things well, the chats, the images etc....

I'm still waiting for a response from the casino itself that sent this message:

Thank you for contacting us.

Please be advised that we are finalizing the collection and analysis of all logs and data required for the ongoing investigation.

In accordance with our standard procedure, and considering that there are already complaints open on GuruCasino and AskGamblers, your account will remain temporarily closed until the process is fully completed.

As soon as the investigation is finalized, we will contact you with the official decision.

Thank you for your understanding and cooperation.

Regards,

I hope that Tomas, after the e-mail I sent him and the replies in the thread, will be able to understand that your response doesn't make sense.

Thank you

Vou aguardar.

Mas nada têm haver com o banco nem com a policia, uma vez que o saldo estava na minha conta do casino sob a gestão deles.

Vocês têm que analisar bem as coisas, os chats as imagens etc....

Eu estou a espera ainda de uma resposta do próprio casino que mandou esta mensagem :

Agradecemos o seu contacto.

Informamos que estamos a finalizar a recolha e análise de todos os logs e dados necessários para a investigação em curso.

De acordo com o nosso procedimento padrão, e considerando que já existem reclamações abertas no GuruCasino e no AskGamblers, a sua conta permanecerá temporariamente fechada até à conclusão completa do processo.

Assim que a investigação estiver finalizada, entraremos em contacto consigo com a decisão oficial.

Agradecemos a sua compreensão e colaboração.

Cumprimentos,

Espero que o Tomas após o e-mail que mandei e as respostas no tópico consiga entender que a vossa resposta não faz sentido.

Obrigado

To me it makes sense; the case is not over. You just don't have to jump to conclusions and explain all things related to Tomas and inform him about the progress. As you can see, an unfinished investigation discussed here and now is just confusing for both of us.

I suggest you just calm down and focus on the complaint, not on the forum at this moment.

Radka,

It's hard to stay calm with the responses I've been getting from forum members without any evidence to back it up.

And also after Tomas' reply

I'm not going to say anything more here, I'll wait for Tomas' reply, I'll have to wait another 6 days for him to reply, but that's it.

Radka,

É difícil estar calmo, com as respostas que tenho recebido dos membros aqui do fórum sem provas para o fazerem.

E também após a resposta do Tomas

Eu não vou dizer mais nada aqui, irei aguardar a resposta de Tomas terei que aguardar mais 6 dias até ele responder mas pronto.

On the other hand, in my opinion, it makes little sense to start posting your presumptions on the forum too. It is crucial to allow the mediator sufficient time to clarify any potential misunderstandings with you. Patience is the key here. Always.

Hold on and don't worry for now,

Right, I'll do that.

But being accused of something you didn't do is very bad, especially by people who talk without having any proof.

And difficult...

Thank you

Certo , irei fazer isso.

Mas seres acusado de algo que não fizeste é muito mau, ainda por cima por pessoas que falam sem terem provas.

E difícil...

Obrigado

I understand your perspective; therefore, I believe it is best to leave the other thread and its players alone while Tomas focuses on finding a resolution. It must be hard on you already, so such public opinion exchanges aren't really helpful. I would like to give you some insights or resolve the matter for you, but this forum is not the complaint and I am not Tomas. If you want to talk, we can, but just talk. I'll leave that to you.

Radka,

Tomas closed my case, which leads me to believe that everything I presented, evidence was not analyzed. And they are protecting casinos instead of players.

I thought gurucasinos was an honest and fair platform but I was wrong.

After everything I've submitted, you've "washed your hands of my case" by protecting casinos that even fail in their own terms of conditions.

You can't be bothered to analyze the evidence or all the arguments I sent, it's sad.

Since I know I'm not the one who played, I'll go to the last chance I have.

TOMAS has done a terrible job, I know they work for nothing, although they should earn something, but they should be impartial with the casinos they post here!

Radka,

O Tomas encerrou o meu caso, o que me leva a crer que tudo o que apresentei, provas não foram analisadas. E estão a proteger casinos em vez dos jogadores.

Pensava que o gurucasinos fosse uma plataforma honesta e justa mas enganei me.

Depois de tudo o que enviei vocês "lavaram as mãos do meu caso" protegendo casinos que até falham nos próprios termos de condições.

Vocês não tem trabalho a analisar as provas nem todas as argumentações que enviei, é triste.

Como sei que não fui eu que joguei irei até a ultima hipótese que tenha.

TOMAS fez um péssimo trabalho, sei que trabalham sem levar nada, apesar que algo devem ganhar, mas deviam ser imparciais com os proprios casinos que colocam aqui !