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It seems to me that waiting three days for a payment of earnings is too long, I have been waiting for my payment for six days, the online chat is already disabled and when they answered me they only told me to wait, they did not answer my emails and they have not paid me

Me parece que esperar tres dias para un pago de ganancias es demaciado, yo llevo seis dia esperando mi paga, ya esta desavilitado el chat en linea y cuando me respondian solo me decian que esperara, no responden mis correos y no me han pagado

Dear RodoBelt,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawals approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for the support, I finally got paid after almost six days. Thanks!

Gracias por el apoyo, al fin me pagaron despues de casi seis dias. Gracias!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, RodoBelt, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru